BS Home Care - Statement of Purpose

Our philosophy at BS Home Care is to place the needs of the service user at the heart of our domiciliary service by promoting independence and providing personal care that respects peoples choice, rights, privacy and dignity.

BS Home Care aims to provide the highest levels of care and service to enable clients to continue to live in their own homes.  We do this by ensuring our home care staff are recruited, vetted and trained against a strict framework with emphasis placed on the quality and continuity of our care workers to provide a stable and secure environment for all service users.

Our policies and procedures are written to provide safe services and working practices that help protect both service user and carer.  We recognise the need for client and family choice and involvement during the planning and delivery of care and that the service is managed and delivered in a way which meets the needs of the individual concerned.

We ensure all parties are kept fully informed at all times with a range of up to date information that allows service users, their families or carers, to make informed choices concerning their care.   Information can be made available in the most appropriate language or format required.

We are unreservedly committed to the principles and practices of equality.  Our policy on equal opportunities is reflected in all aspects of our service to ensure we accommodate and respect all aspects of ethnic, religious and cultural groups being sensitive to their specific needs.

Our quality assurance programme ensures regular quality and performance appraisals are conducted with both clients and cares.  In addition, our formal complaints, disciplinary, grievance and whistleblowing procedures ensure we are able to capture information to plan and implement on-going improvements to our services.

Internal audits are conducted every 6 months and our service is operational 365 days a year, 24 hours a day.