Job Description

Out-of-Hours Call Operator
Salary: £21,764
Location: Sutton-in-Ashfield
Hours: 34 hours
Shift Breakdown: Rota completed 13 weeks in advance, will usually have 4/5 on, and then 3/4 off - Twilight - (Weekdays) - 5pm - 9:30pm - // Night Shift - (Weekdays & Weekends) - 9:30pm - 9am // Long Day - (Weekends) - 9am - 9:30pm

Are you looking for a new role that will give you variety and a sense of achievement?

I am looking for an Out of Hours Call Operator that will support the community in providing emergency accommodation to those who need shelter! You will become part of an amazing team, support vulnerable people, and you will really contribute to the organisation`s visions and culture.

In partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They aim to provide the very best service, and they would love YOUR help to continue that vision.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £21,764, and a very desirable employee package which includes; enhanced annual leave of 35 days, enhanced sickness pay based on your length of service, flexibility surrounding hybrid working, access to our National Wellbeing Lead and Wellbeing Champions, Employee Assistance Programme, team initiatives, pay-care employee benefits service, personal development, optional overtime, refer a friend scheme, passion about EDI strategies, work place pension, social media posts to celebrate achievements, and much more!

Overview of the Role
The main focus will be to take on incoming calls from people who are seeking emergency accommodation. You will assess their needs, and then provide the appropriate accommodation. As you are based in a family unit, should a resident need some advice and support, you will be expected to support where appropriate. Some shifts will be quieter than others, and if you are not on the phones, you will still be expected to complete admin tasks, and ensure the building is safe.

Key Responsibilities:

• Providing a flexible, responsive service which operates in a timely and person-centred manner
• Signposting customers to relevant sources of information, support, guidance, and advice
• Following clear risk assessments, and adhering to the organisations Health and Safety Policy
• Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks).

To be successful in this role, you will meet the followng criteria:

• Driver is preferred due to the shift patterns
• Demonstrate customer service experience
• Have experience/knowledge of homelessness

Is your current role related?
If you are interested in this position, and you come from the following areas and job roles, I would LOVE to talk to you too!
Criminal Justice, Police, Prison & Probation, Children & Young People`s services - if you work with ex-offenders, or supporting those at risk of re-offending, or if you work with young people or young adults who have experience of gang violence, or are care leavers, please do apply!


If successful, you will be required to have a DBS, eligibility of right to work, and your start date will be subject to sufficient references.

Excited about this opportunity and want to be considered?? Click apply now!