Job Description

FullTime 37hrs per week
Monday-Friday 9am-5pm
Pay rate- £10.14
Job description

Our Permitting Support Team manage incoming low risk license and permit applications, providing support to technical centres throughout the application process. You`ll contribute to the Environment Agency`s vision of creating a better place for people and wildlife by helping to regulate low risk activities.

In the role you will:

" Act as an initial point of contact for customers who need information and advice
" Review applications to assess their completeness and obtain further information from the customer if required
" Manage your own workload of ongoing cases and queries
" Update databases and records
" Accurately complete applications
" Work alongside team members in delivering team and individual targets

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian, and Minority Ethnic (BAME) people, people with a disability, people with gender diverse identities and from varying socio-economic backgrounds.

The team
Environmental permits are required for activities that could pollute the air, water or land, increase the flood risk, or adversely affect land drainage.
The National Permitting Service (NPS) consists of 450 staff determining these environmental permits and licences. You will be working within one of our support teams. These teams have a strong customer focus, and are essential in providing a range of administrative services that support the permit and licence application process

Experience/skills required

You will require good written and verbal communication skills, have the ability to follow written processes and use different digital tools.

Relevant work experience would be an advantage, however being able to demonstrate the following list of skills will be important:
" Able to work using basic computer applications such as Microsoft excel, word and email.
" Ability to work independently on your own, managing your own workload
" Meet team and personal performance targets
" Communicate clearly with customers in order to progress work
" Identify and escalate any issues through your manager or other identified method
" Ensure data and information is handled correctly and accurately
" Share learning with team members.

Please apply online
AOLOWP