APHA (Animal and Plant Health Agency) - Admin Officer - 16 roles available.
Location: York - Home working due to COVID-19
Hours: SHIFTS - (7days) - 4 days on and 4 days off, 11 hours per shift.
Temporary Contract - ending around 31st October 2021
The Temporary Worker will provide administrative support. APHA Customer Service Centres deliver a wide range of services to a diverse range of customers. Working in the Centre for International Trade you will play a pivotal role in facilitating and monitoring international trade in plants and animals. You?ll be at the frontline of our service, assisting customers to apply for certificates, licenses and permits. You?ll be responsible for collating, assessing and recording information, providing clear guidance and advice and issuing certificates meeting set requirements.
This role will be shift based and involve working 4 days on, 4 days off on a rota basis, including weekends and bank holidays. Shifts are 11 hours long, including breaks, and an additional 12.5% allowance is granted on top of your salary to accommodate for shift working disturbance.
This is about delivering work to meet agreed time scales and performance, looking for ways to identify efficiencies that could be implemented within your own team or the wider Centre. It means supporting ongoing improvement to processes and implementation of change, escalating any issues that may affect delivery. It includes positively responding to business continuity incidents.
This means inputting data and information onto systems to agreed timescales ensuring that data quality is maintained and records and files are updated accurately in accordance with APHA Data Handling requirements and the General Data Protection Regulation. You will also provide support and guidance to colleagues and customers (internal and external) on procedures, including sharing of best practice and improvement ideas.
- Well organised
- Positively responds to change
- Customer service focused
- Accuracy inputting data and collating/issuing paperwork
- Ability to communicate clearly and effectively both verbally and in writing
- Proactive in their approach to work
- Good telephone manner
- Comfortable with onboarding and learning from home as well as attending the office when required.
- Confident in answering and making calls on a regular basis.
Please note - must be able to provide full ID & eligibility to work documents (passport or Birth certificate, proof of address and proof of National insurance). 3 years of referencing will also be required.
Please apply below if this sounds like you!