The Appeals Processing Centre (APC) sits within Appeals Operations, which falls under the Appeals, Litigation and Subject Access Requests Directorate (ALS). There are approximately 350 staff in Appeals Operations across 10 locations nationwide. Appeals Operations is responsible for providing representation in 90% of all First-tier Tribunal and 100% of all Upper Tribunal appeal hearings, on behalf of all major decision-making units within the Home Office. APC is responsible for producing and serving the Home Office appeal bundle for all appeals (except for International Casework appeals), which equates to around 50,000 bundles per year.
As an Administrative Officer, you will be expected to:
o Be flexible in providing day to day operational support over Appeals Notification Unit, Appeals Processing Team and Workflow Team as required to ensure output targets are met or as identified by the line manager
o Be proficient in the use of CID and regularly check/input the required accurate data immediately for your allocated cases. Accuracy in data entry is essential for these roles
o Prepare appeal bundles within targets and ensure appeal bundles are despatched within set timescales referring complex cases or casework errors to your manager
o Carry out a variety of administrative functions as required by the team managers
o Use record management system to monitor the immigration case records of Appellants - to comply with records management principles and the data protection act legislation.
o Write effectively ensuring all written communications are clear and concise.
o Receive, sort and scan incoming files, allocating them by set criteria and complete all admin events accordingly on CID. You will also be required to sift and return any non-compliant files
o Work with PRAU reports in organising workflow for APC
o Have a flexible approach in the delivery of customer service, where appropriate and deliver a professional service to Home Office standards
o Seek to deliver continuous improvement, using feedback from customers, plus internal/external stakeholders, highlighting problems and sharing best practice. Putting forward ideas which lead to operational performance improvements, cost savings or better services for customers
o "Getting the basics right" at all times. Raising concerns if this is not happening in your area
o Help to make UKVI a great place to work and act as a role model for HO values
o Adhere to Home Office/UKVI policies for handling the various levels of marked information; both internally and externally
o Store all UKVI information and documents appropriately following security guidelines, and where appropriate making accurate use of the shared folders set up on the corporate network
o Be proficient in the use of Excel and Word - APC uses data from a variety of sources including CID, HMCTS, CRS, Moveit.
The pay rate is £13.27 per hour
This is an ongoing temporary role for 6 months initially.
The role is office based, in Croydon.
37 hours per week Monday-Friday
If successful this role would be subject to successful CTC security vetting. You must have a valid Passport, right to work documentation, 2 x proof of address, proof of NI, and ideally have been residing in the UK for the last 5 years.