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Administrative Officer - EH Locations

  • Location:

    Penicuik, Midlothian

  • Sector:

    Internal

  • Job type:

    Temporary

  • Salary:

    Up to £10.65 per hour + £20,499

  • Contact:

    Arpa Movsessian

  • Contact email:

    MBX.HOCPT@brookstreet.co.uk

  • Job ref:

    02001401_1586329832

  • Published:

    6 months ago

  • Duration:

    Temp-OnGoing

  • Expiry date:

    8/05/2020

  • Startdate:

    ASAP

Job Description

Advert Title: Administrative Officers

Salary: £10.65 hourly rate + 25% on hours worked between 8pm and 10pm.

Location: East Scotland with opportunities in the following postcodes;

-Bathgate JCP Whitburn Road, Bathgate EH48

-Dalkeith JCP, Buccleuch Street, Dalkeith EH22

Edinburgh High Riggs JCP, Edinburgh EH3

Livingston JCP, Almondvale S, Livingston EH54

Musselburgh JCP North House, Eskmills Park, Musselburgh EH21

Edinburgh Murrayburn House JCP, Hailes Rd, Edinburgh EH14

Job Type: Temporary, 37.5 hours per week with shift patterns between 7:45am to 8pm

Immediate opportunities are available with our client, the Department for Work and Pensions (DWP) who are looking for Administrative Officers to work within Job Centres across the UK.

As an Administrative Officer you will be required to work within a DWP allocated office / building, dealing with both inbound telephone and online queries from the general public and advising on the best way forward for their employment status in line with government guidance.

What you'll need to do:

  • Provide excellent customer service to a diverse range of customers and employers.
  • Make decisions regarding benefit entitlement by examining the available facts.
  • Assess claims and dealing with enquiries via electronic means.
  • Support the Department's aim in the digitisation of all claimant services.
  • Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance.

What we'll need from you:

  • Customer focused and able to deal with customers compassionately.
  • Resilience, able to work in high pressurised environments.
  • Availability for the full duration of your assignment.
  • Proof of your right to work in the UK and DBS clearance in the last 3 months.
  • Able to work in an office environment where social distancing will be adhered to.

Benefits:

  • 23 days holiday plus 8 days bank holiday (pro rata).
  • Various shift patterns available (flexibility will be required).
  • Opportunity to build on Customer Service skills and give back to your community, gaining public sector experience.

If you are interested, please don't hesitate to apply now and our team will be in touch.

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