Do you have a passion for public service? Would you like to make a difference to someone's life? If so we would like to hear from you.
Job role: Administration Officer (AO)
Galashiels New Reiver House JCP, High St, Galashiels TD1
Hawick North Bridge Street JCP, Hawick TD9
Contract: Temporary (On- going)
Salary: £10.65 p/h, £20,499 per annum
About the Role:
Our client delivers services to over 20 million claimants and customers a year. They are responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty. This is a hugely important public service responsibility and our challenge is bigger than ever.
We are looking for determined individuals with admin knowledge and experience to join the team. Our contingent workers will be dealing with both inbound telephone and online queries from public and advising on the best way forward based in line with government guidance.
Contingent workers will be dealing with members of the public who will be very destressed and anxious given the uncertain times they are facing; workers need to be prepared that they may be dealing with challenging and harrowing situations.
The client is very aware of the social distancing rules and these will be adhered to at all times.
The duties will include a mixture of face to face and telephone based activities:
- Providing excellent customer service to a diverse range of customers and employers.
- Making decisions regarding benefit entitlement by examining the available facts.
- Assessing claims and dealing with enquiries via electronic means
- Supporting the Department's aim that digital will become the primary contact channel for all claimant services.
- Being part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance
Duties and responsibilities:
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Your initial job will include:
Providing excellent customer service in a telephony environment to a diverse range of working age customers and employers.
Making decisions regarding benefit entitlement by examining the available facts.
Assessing claims and dealing with enquiries via electronic means
Supporting the Department's aim that digital will become the primary contact channel for all claimant services.
Being part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance
Willingness to communicate and advise a wide range of diverse customers in difficult/sensitive circumstances.
Willingness to learn how to deliver service using digital methods.
Willingness to make reducing our costs and providing value for money to the taxpayer a priority.
Be prepared to engage effectively with our partners
Have a desire to showcase public service at its best
Hours: 37 hours per week
This role is based on a 37 hour working week; shift rotas will be provided in advance. Shifts will fall between the hours of 7.45am and 8pm on any day between Monday to Friday and 8.45am to 5pm on Saturday. You. In certain circumstances you may be asked to start work at 7am or work up to 10pm.
Workers will receive a 25% shift enhancement on hours worked between 8pm and 10pm.
If you are interested please email Sophie a copy of your CV to Sophie.Howley @ Manpower .co .uk
We look forward to hearing from you!
Amin, Administrator, administrative, customer service, inbound, outbound