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Administrator

  • Location:

    Southampton, Hampshire

  • Sector:

    Internal

  • Job type:

    Permanent

  • Salary:

    £19000 - £21000 per annum

  • Contact:

    Vanessa Chung

  • Contact email:

    [email protected]

  • Job ref:

    VC017 -2_1637084418

  • Published:

    21 days ago

  • Expiry date:

    16/12/2021

  • Startdate:

    ASAP

Job Description

MAIN KEY RESPONSIBILITIES

  • Perform to set client KPIs/SLAs
  • Undertake training for own development
  • Manage personal and group emails
  • Build and maintain relationships with internal and external stakeholders
  • Provide excellent customer service to internal and external customers both verbally and in writing
  • Generate reports on a daily basis on existing works and manage the reports with our field teams
  • Jeopardy manage task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
  • Interact with multiple client systems to update clients and raise issues
  • Validate information received ensuring it is fit for purpose and meets stakeholder requirements
  • Comply with all company policies
  • Ask questions to build personal knowledge
  • General office duties as required

PERSON SPECIFICATION

  • Excellent administrative skills and computer literate
  • Uses own initiative to proactively resolve issues
  • Client and internal customer focused
  • Team player with a 'can do' attitude
  • Self-motivated and takes ownership
  • Works well under pressure
  • Good interpersonal skills
  • Good communicator
  • Initially office based for training, moving then to a hybrid role

JOB KNOWLEDGE / SKILLS REQUIRED

  • Administration Experience
  • Salesforce Experience (Desirable)


If you are interested in this role, please contact Vanessa at 0748 393 1811 or apply now

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