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Call Centre/ Customer Service Adviser

Job Description

Are you an experienced customer service and call centre adviser, with a keen interest in helping and making a change? If so, this could be the job for you!

Role: Call Centre/ Customer Service Adviser

Hours: 07:00 - 23:30, this requirement is open to both full time and part time hours.

Contract: Temp ongoing

Salary: £9.03

Location: Ashford, Kent, TN24 0TL

We are looking for dedicated customer service advisers who are able to demonstrate effective problem-solving skills, and the the ability to make judgements efficiently and professionally. We are looking for hard working and motivated individuals who are dedicated to helping people.

The role:

  • Repeat prescription requests
  • Call backs from patients escalating queries from previous calls with the service
  • Escalating clinical concerns to our Health Advisors
  • Chasing the Out of Hours providers for resolutions for patients
  • Courtesy calls/Calls back (escalating as per local protocols if worsening or logging if non worsening)
  • Repeat medication (prescription) - asymptomatic callers.
  • Dental calls (provision of service information and/or transfer to appropriate service or person).
  • Health information (non symptomatic caller)
  • Location of services
  • Health Care provider calls
  • Familiarise yourself with and apply Trust-wide and local policies, procedures and other formal instructions;
  • Undertake the statutory and mandatory training suitable to your role and maintain any relevant professional registration(s);
  • Maintain accurate and timely records wherever required

If you are interested please give me a call on 01895 204509 or email me at .

I look forward to hearing from you!

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