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Call Handler

  • Location:

    Peterborough, Cambridgeshire

  • Sector:

    Internal

  • Job type:

    Permanent

  • Salary:

    Up to £18069 per annum + On-Site Parking, Staff Discounts, Events

  • Contact:

    Charlotte

  • Contact email:

    [email protected]

  • Job ref:

    PET/671541_1639720952

  • Published:

    about 1 month ago

  • Expiry date:

    16/01/2022

  • Startdate:

    ASAP

Job Description

Position: Call Handler


Location: Peterborough
Salary: £18,069 +
Hours: Full Time, 39 hours per week Monday to Sunday 5 days out of 7

Brook Street are currently recruiting on behalf of a client based in Peterborough for a Call Handler. The client presents a spacious office with a modern and trendy feel!


We are on the hunt for confident, driven, and experienced customer service individuals.
Would you like to grow your career within the customer service industry?

The main duties of the Call Handler role are:

  • First point of contact for any queries and will be communicating by telephone while following a script
  • Providing excellent customer service and escalating any complaints where necessary
  • Contacting customers and updating them on their orders and deliveries
  • General administration duties

In return as a Call Handler we will offer you:

  • In-depth company training
  • Career progression for the right candidates
  • Regular company events
  • Car parking on site
  • Tea and coffee provided
  • Yearly salary reviews
  • BIG staff discounts as well as friends and family discounts
  • 29 days holiday including bank holidays


The successful candidate for Call Handler will have:

  • Customer service skills (can include retail and hospitality)
  • Be able to stay calm under pressure
  • Happy to work weekends now and then as well as up to 8pm on weekdays now and then


If you think you have what it takes for this new exciting role then please apply now! For anymore details please contact Charlotte on 07483 927710 or

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