A new, exciting role has become available to work for a Government body as a Case Administrator. This role will be full time working in an office Hackney, London. The hours will be Monday - Friday, 9-5, 37 hours per week. The pay will be £11.70 an hour, and the temporary role for 6 months with the possibility of extension.
Duties include but are not restricted to:
Setting up and maintaining accurate offender and victim information on relevant approved databases.
Ensuring the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry service
Act as single point of contact within unit for specialist area of work as required
Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
Attend meetings as appropriate.
- Administrative experience with a good knowledge of and experience in using Microsoft Office.
- Good communication skills, both oral and written.
- Customer service experience
Please note - any successful applicants will need to undergo extensive pre-employment checks, which includes 3 years' worth of referencing and vetting check.
If this role sounds like it's for you - please hit apply and one of our team will be in touch should you get through to the next stage!