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Customer Service Administrator

  • Location:

    Pontypridd, Rhondda Cynon Taff

  • Sector:

    Internal

  • Job type:

    Permanent

  • Salary:

    Up to £19500 per annum

  • Contact:

    Molly

  • Contact email:

    [email protected]

  • Job ref:

    CAR/808077-1_1636559568

  • Published:

    24 days ago

  • Expiry date:

    10/12/2021

  • Startdate:

    01/11/21

Job Description

Customer Service Administrator

Our Client based in the Treforest area is looking for an experienced Administrator to join the team.

Role Responsibilities:
- To support the team with any administration duties
- Maintain and exceed customers' expectations
- Liaise with internal departments to ensure efficient process of sales
- Communicate directly with customers (Telephone, Email or face to face)
- Respond promptly to customer enquiries (initial same day response)
- Manage and escalate customer complaints
- Maintain records of customer communication/interaction

About you:
- Advanced Administration skills
- Excellent telephone manner
- Ability to build and maintain positive relationships with new and existing customers
- Excellent communication skills
- Time management and prioritising skills
- Ability to work in a team
- Self-motivated

Desirable:
- Logistics experience
- Experience of providing technical support

Salary: £19,500

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