Job Description

We're looking to recruit a Customer Service Administrator on a temporary basis for a 8-10 weeks (possibly longer) to work for a property company in Droitwich Spa.

Hours: Monday to Friday 9:00-17:30

Pay Rate: £10.45 per hour paid weekly each Friday

Location: Droitwich Spa

Length of Assignment: 8-10 Weeks (possibly longer)

Start Date: ASAP

THE ROLE

To provide high quality, efficient and effective administrative and customer service support for a property company who are dealing with insurance claims on behalf of brokers who are assisting with emergency accommodation.

Assist with all new and existing instructions for emergency accommodation whereby a Rental Property is required

• Use our tools to search and communicate with Estate Agents to source relevant options for our customers
• Liaise with the customer and ensure all requirements are met and that the customer journey is exceptional
• Gather relevant information from Estate Agents such as Tenancy Length, Deposit Info, Termination Period, etc.
• Liaise with our customer and clients to ensure the required Rental property is booked in a timely, efficient manner
• Proactively assist the claims handlers and quality team to ensure all deposits/tenancy arrangements are finalised at the end of each rental period
• Ensure daily activities are completed in the set time frames as set down by Senior Claims handler.

PERSON SPECIFICATION

• Excellent IT skills including knowledge of Word processing and Excel spreadsheet.
• Ability to manage own time and workload.
• Interpersonal skills with the ability to support, guide and inform as necessary.
• Ability to manage own time and workload.
• Ability to communicate clearly and in appropriate language with colleagues both orally and in writing.
• High attention to detail
• Ability prioritise workload when working independently and as part of a team.

If you are interested in this role and would like to know more, please contact Bal on 0121 817 6031 or