Brook Street are currently recruiting for a Customer Service Advisor to work in an iconic British company that has been established for over 100 years, this role is based in Stansted Abbots.
Within this role you will be providing accurate and efficient product and service support to clients and customers.
Are you confident over the phone? Happy to help with customers and gain huge customer satisfaction?
Duties: Daily management of clients' accounts via incoming/outgoing calls and email enquiries ? Retain client accounts ? Website design ? Build sustainable relationships and trust with our clients through open and interactive communication and delivering positives ? Go the extra mile to achieve increased customer satisfaction ? Provide accurate, valid and complete information by using the right methods/tools ? Identify Upsell/ Cross Selling opportunities ? Follow communication procedures, guidelines and policies ? Ad Hoc Tasks
You will need to have: Excellent communication and presentation skills ? Confident on the phone ? Strong communication and negotiating skills ? Professional telephone manner (will be required to speak to clients and members of the public) ? Meticulous attention to detail ? Strong organisational skills ? Fast learner ? Enthusiastic ? Confident to use own initiative and work as part of a team ?
Your package: £20- £22k depending on experience, Hours of Work - 9am - 5pm/ 9:30am-5:30pm Mon-Fri, Holiday entitlement - 24 days per year plus bank holidays, Company Pension, Private Health Care, Membership and benefits.