Brook Street are currently recruiting for a Customer Service Advisor to work in an iconic British company that has been established for over 100 years, this role is based in Stansted Abbots.
Within this role you will be providing accurate and efficient product and service support to clients and customers.
Are you confident over the phone? Happy to help with customers and gain huge customer satisfaction?
Daily management of clients accounts via incoming/outgoing calls and email enquiries
Identify Upsell/ Cross Selling opportunities
Retain client accounts
Build sustainable relationships and trust with our clients through open and interactive communication and delivering positives
Go the extra mile to achieve increased customer satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies
Excellent communication and negotiating skills
Confident on the phone
Professional telephone manner (will be required to speak to clients and members of the public)
Meticulous attention to detail
Strong organisational skills
Holiday entitlement - 24 days per year plus bank holidays
Private Health Care
Full Internal Membership and benefits