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Customer Service Consultant

  • Location:

    Cardiff, Wales

  • Sector:

    Internal

  • Job type:

    Temporary

  • Salary:

    £8.77 - £10.97 per hour

  • Contact:

    Mona Abdelatt

  • Contact email:

    Mona.Abdelatt@brookstreet.co.uk

  • Job ref:

    HMRC_Cardiff_1564669806

  • Published:

    23 days ago

  • Expiry date:

    31/08/2019

Job Description

Position: Customer Service Representative (Temporary)

Location: Cardiff

Salary: £8.77 - £10.97

Hours: Alternating shifts

Monday- Friday:

8:00am- 4:00pm

9:00am- 5:00pm

12:00pm- 8:00pm

Saturday: 8:00am- 4:00pm

Sunday: 9:00am- 5:00pm

Are you looking for your next job? Are you great with people, helpful and enthusiastic? Then I believe I have a role that is perfect for you.

As a Customer Services consultant you'll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You'll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

No experience is necessary as full training will be given.

Role Summary:

  • Speaking to customers on the phone (inbound), helping them with their questions or issues
  • Taking payments by phone, letter and our online services;
  • Creating customer records and keeping them up to date;
  • Using webchat and email to support our customers online.

Essential Skills and Experience:

  • Good communication skills, both oral and written;
  • Dedication to providing a brilliant service for customers;
  • Ability to provide information, quickly and clearly;
  • Possess a can-do attitude and a real passion for supporting people;

Education/ Experience:

  • Experience of working in a customer service role.

If you would like to know more please feel free to contact me on 01895 205345 for a quick conversation.

I look forward to hearing from you!

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