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Customer Support Administrator

  • Location:

    Brighton, East Sussex

  • Sector:

    Adult care services

  • Job type:

    Permanent

  • Salary:

    Up to £21730 per annum

  • Contact:

    Megan

  • Contact email:

    [email protected]

  • Job ref:

    JLMW132_1649429163

  • Published:

    about 2 months ago

  • Expiry date:

    8/05/2022

  • Startdate:

    08/04/22

Job Description

Job title: Customer Service Representative
Location: Brighton (Hybrid working available)
Hours: 37.5 hours a week
Contract: Permanent
Pay: £21,730 per annum + benefits

Are you passionate about helping people? Do you have a talent for communicating, an ability to multi-task with good attention to detail? Do you enjoy working as part of a supportive and engaging team? Our clients Customer Support team are deeply passionate about making a difference for their customers.

Duties:
" Support our customers by helping make workplace pensions work and be their first point of contact for inbound calls and emails.
" Go the `extra mile` to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.
" Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.
" Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.
" Explain technical information in an easy to understand way.
" Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.
" Proactively share feedback and solutions on how we can improve our services and processes.
" Take ownership of your own personal development; not only will you be supported in developing within your role but there`s lots of further development opportunities to help you reach your career aspirations.

What we are looking for:
" Experience of using customer service handling techniques to deliver excellent customer service - no banking or financial experience is necessary.
" Strong communication skills in questioning, probing, and extracting information.
" Ability to be genuine and empathetic with customers and demonstrate a desire to help and support.
" Experience of analysing information received during a customer enquiry to resolve or escalate appropriately

Benefits:
" Brilliant Pension arrangements
" Aiscretionary bonus arrangements
" Access to performance related pay progression
" 25 days annual leave provision
" Flexible working arrangements
" Development opportunities
" Enhanced parental leave arrangements
" A free employee assistance programme

Necessary ID:
- In date passport OR full birth cert paired with driving license or provisional
- 2x proof of address
- 1x NI

if you are interested please apply online today with your most up to date CV

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