Position: Executive Officer
Location: Cardiff and National
Salary: £24,883 per annum
Contract: Temporary, 37.5 hours per week
Progression into a Home Office Fixed Term Contract
Are you inquisitive? Do you consider yourself emotionally resilient? Can you process information and work at pace? Do you enjoy a fast-paced environment whilst maintaining a high-quality customer service? Are you IT literate and able to multi-task?
Brook Street in partnership with the Home Office are recruiting a national Tactical Surge Team to support its colleagues across the business. This team will be made up of Tactical Surge Units to quickly prioritise and deploy support to teams during surge or crisis periods.
We have roles available now for Executive Officers (Tactical Support Officers) in various locations across the UK.
The work that successful candidates will undertake will be challenging and rewarding. In order to achieve your best you will be supported, coached, trained and mentored within a substantive departmental structure that will enable you to become multi-skilled, disciplined and equipped to provide substantial value to a wide range of teams and services.
Join the Home Office Tactical Surge Team as an Executive Officer and gain unparalleled experience across various areas of work.
Benefits of this role will include:
" Progressing within a new, highly skilled, and well supported team with opportunities to travel and an operate across high profile and national priority work.
" A structured approach to induction and mentoring from day one with a clear progression through to independent work.
" Following a comprehensive learning pathway with up to 2 days a month dedicated learning time, which includes a Level 3 qualification and continuous professional development.
" Becoming a member of the cross-government Operational Delivery Profession (ODP).
" Become a registered Casework Professional under the Casework Professionalisation Programme (CPP).
" Access to a comprehensive employee support programme and a dedicated wellbeing offer and events.
Key accountabilities within this role include:
" Supporting colleagues with complex queries and escalations where necessary.
" Being proactive in keeping up to date with the most relevant policy and guidance exhibit excellent organisational and mailbox management skills.
" Championing inclusivity, embrace individual differences and challenge discriminatory behaviours
" Taking responsibility for your own development needs, maintaining and building your knowledge of policies and processes
" Promoting staff development to ensure that team members have the required skills to succeed in their roles.
" Establishing and maintaining relationships with colleagues across the business.
What we need from you:
" Effective communication and interpersonal skills (both verbal and written).
" Professional and customer-focused attitude, ability to understand the needs of the customers.
" The Ability to work in a changing environment focused on Service Level agreements.
If successful you will be starting between January and the end of March subject to successful Government security clearance.
Within this role you may be deployed on a National basis and mobility and flexibility is essential.