Job Description

My client is currently seeking Kantar Media technician is expected to be professional, courteous and presentable at all times. The technician is responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes

Key Responsibilities

• Install and maintain metering equipment and software in panel homes.
• Educate panel members in the correct use and care of the metering equipment.
• Remove television monitoring equipment from homes that wish to leave the panel.
• Educate panel members in the correct use of Kantar monitoring software.
• Remove monitoring software from homes that wish to leave the panel
• Store monitoring equipment in safe conditions when not installed in panel homes.
• Resolve/escalate problems caused by monitoring equipment or software in panel homes.
• Liaise between Kantar Media management, office staff & panel members as necessary.
• Report all field technician activity, including appointments, visits made, mileage etc.
• Timely return all faulty meter equipment, clearly labelled.
• Maintain the company vehicle in a roadworthy, clean condition.
• Ensure SLA's (Service Level Agreements) are satisfied within specific time-frames.

Requirements

• Demonstrable experience of A/V systems/installation in domestic environments.
• Detailed knowledge of TV and peripheral technology, supplemented possibly with a qualification in electronics, audio, video or television servicing.
• Ability to work unsupervised and remotely, making work schedules as required.
• interpersonal skills.
• Advanced keyboard skills with the ability to install bespoke software on PC's, Macs, iOS and Android
• Basic understanding of home networking broadband and routers
• Prepared to drive within the UK mainland and associated Islands.
• This may require overnight stays, therefore, flexibility to work away from home.
• A full driving licence (a company vehicle is provided).
• DBS check documentation.

If you are interested in this role, please contact Vanessa at 0748 393 1811 or apply now