The NHS Business Services Authority (BSA) are currently recruiting for a number of Customer Contact Advisors to work at our award-winning Customer Service Contact Centre. We are a shared services organisation for a number of NHS bodies and BSA departments with our contact centre based in the heart of Newcastle upon Tyne city centre, which has a number of excellent public transport links.
The successful candidates will have a natural talent for negotiation and influencing along with experience in a customer service as you will be taking inbound calls. There is an expectation to show empathy but at the same time be able to deal with some, at times challenging conversations, for example you may be having a conversation with a customer surrounding a penalty charge. A high attention to detail and accuracy is a must and you will enjoy working in a team environment. We are an inbound Contact Centre and there are no sales or cold calling involved within this role.
We are looking for people who want to do the right thing for the customer - but who also want to meet the objectives of the organisation. Maybe you've worked in a similar customer care role previously or you understand the burden of financial difficulties.
These are temporary positions with a view to becoming permanent, with excellent opportunities for progression within the business to levels such as Team Managers and Deputy Manager's career programs and even coaching roles. The NHS offers excellent working hours which are between 8am - 6pm Monday to Friday with only one in four Saturdays. We also provide dedicated support environment after an initial induction which is ran by Academy and Quality Coaches and technical specialists whilst offering the opportunities in the future to be trained in other work streams.
The NHS are looking for enthusiastic and committed individuals to join the organisation, as part of your job it will be down to you to listen to the customers, understand their needs and come with the perfect solution to suit. If you are able to bring the patience, enthusiasm and people skills to put the customer first and help achieve the organisations ambition of providing the best customer service possible, then this could the job for you.
Due to COVID-19, we've had to adapt how we work. We're doing everything we can to keep our staff safe. When you join us, you will do your induction training on-site at Bridge House, Newcastle Upon Tyne. Once you have completed your induction training, you will likely be working from home, following an assessment of circumstances. Once working life returns to normal and we feel it is safe and appropriate to do so, we will look to return to working on-site at Bridge House.
*Please note: due to the high volume of candidates responding to our adverts, we are not always able to provide feedback on your application. If you do not hear from us within the next five days, please assume you have been unsuccessful on this occasion, however, your details will be kept on file and you may be contacted about other opportunities.*