Job Description

Operations Manager - £50,000 and Company Car
Location: South Wales, Powys and Herefordshire

Job Purpose
Required: An Operational Manager who has a proven record of accomplishment of multi-site experience and workforce development. Supporting the Head of Service, their primary focus will be on commercial growth whilst maintaining stability and excellent outcomes for children and young people. They will be a proven leader who can inspire a diverse team of professionals across a range of professional disciplines.

Main Duties & Responsibilities
" To provide management support to the Service Director - to ensure efficient and effective co-ordination and delivery of performance management systems including bi-annual audits of designated homes and in some instances quarterly based upon the needs of a home
" To ensure that each home meets and exceeds the standards and expectations contained in its Statement of Purpose as well as fully complying with Care Inspectorate Wales (CIW) and Ofsted requirements and recommendations
" To maximize the profitability of the region by driving high occupancy rates within the homes whilst maintaining high quality standards
" To establish and maintain effective working relationships with Local Authorities and other key agencies to achieve best outcomes for young people, promote the business interests of our client within the region and maximise opportunities to provide additional services to existing customers
" To liaise with our clients customers to ensure all quality assurance issues remain a key focus by way of regularly seeking customer feedback on service provisions
" To ensure consistency of Regulation 32/44 inspections via continuous monitoring of standards
" To investigate complaints and attend neighbourhood meetings
" To support the process of establishing and maintaining a stable, competent and motivated staff team in all of our homes. This will include completing management investigations and disciplinary hearings as and when required in a swift and fair manner
" To offer inspirational leadership and managerial guidance
" To ensure that company policy and procedures are adhered to and that there are systems in place to monitor the administration of each of the home's affairs
" To ensure high levels of productivity and best use of company resources through close monitoring of rotas, management of agency usage and monitoring training attendance
" To ensure that each establishment is maintained to a high standard in line with Health and Safety requirements so that staff and young people can live and work in safe and comfortable environments
" To promote the company's equal opportunity and anti-discriminatory practice policies in relation to all staff and young people
" To assist the Senior Management Team in maintaining and promoting best practice
" To assist with analysing weekly Key Performance Indicators addressing patterns/trends to ensure continued improvement
" To provide Senior Management cover as and when required and complete all other duties reasonably agreed
" Lead on all safeguarding matters. Ensure the safety of all children and staff, and that safeguarding practice, procedures and recording meet all current requirements and expectations
" Where applicable lead in the management of Local Authority block contracts and ensure that regular monitoring activity and review meetings are undertaken effectively
" Contribute to the smooth openings of new home within the region
" Oversee the recruitment activity and allocation of candidates to vacancies
" Provide effective induction to new managers within the region in line with Company policies and best practices
" Liaise with Service Director and Home Managers regarding referrals
" To carry out other duties reasonably requested by the Service Director, which fall within the remit of the role and the capabilities of the post holder
" To deputise in the absence of the Service Director

If you think this is the role for you please apply