A great opportunity to join and work in the public sector as an Administration Officer Call Handler part time in Liverpool, City Centre.
The role will be paid at £11.23 per hour. The hours are working 18.5 hours per week as follows:
o Saturday (9:15 - 16:45 - 6.5 hours)
o Monday (10:00 - 14:00 - 4 hours)
o Tuesday (10:00 - 14:00 - 4 hours)
o Wednesday (10:00 - 14:00 - 4 hours)
Key Responsibilities may include:
" e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
" Providing complete and informed response on first contact to all customers in a polite and professional manner using -email and telephony systems.
" Reviewing customer information, including information provided as part of their application to assess any further action they may need to take.
" Advising customer appropriately to ensure first time resolution.
" Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
" Routing cases appropriately based on the information you receive
" Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
" Building effective working relationships with key internal and external stakeholders.
" Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.
- The opportunity to join and work in the public sector
- 34 days holiday (pro rata)
- Rate of pay £11.23 per hour
Please note, this is a long term temporary position, with continuous extensions
To apply for the role, you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that we would process for you if successful.
Please apply directly through the advert and you will be contacted by one of our consultants if successful. We have multiple positions available with an immediate start date so please apply now!