Job Description

Admin Officer / Call Handler Shift H

A great opportunity to join and work in the public sector as an Administration Officer Call Handler part time in Liverpool, City Centre.

The role will be paid at £11.23 per hour. The hours are working 20 hours per week as follows:

Monday 10:00 - 14:00 (4 hours)

Tuesday 10:00 - 14:00 (4 hours)

Wednesday 10:00 - 14:00 (4 hours)

Thursday 10:00 - 14:00 (4 hours)

Friday 10:00 - 14:00 (4 hours)

(20 hours)

*This would be a hybrid shift, 2 days in the office and 3 working from home. You would be expected to attend the office each day during a rolling 4-week cycle.

Key Responsibilities may include:
" e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
" Providing complete and informed response on first contact to all customers in a polite and professional manner using -email and telephony systems.
" Reviewing customer information, including information provided as part of their application to assess any further action they may need to take.
" Advising customer appropriately to ensure first time resolution.
" Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
" Routing cases appropriately based on the information you receive
" Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
" Building effective working relationships with key internal and external stakeholders.
" Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

Benefits:
- The opportunity to join and work in the public sector
- 34 days holiday (pro rata)
- Rate of pay £11.23 per hour

However you must be able to attend training full time, 9-5 in the first 2 weeks.


Please note, this is a long term temporary position, with continuous extensions

To apply for the role, you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that we would process for you if successful.