Process Assistant
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Location:
Peterborough
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Sector:
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Job type:
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Salary:
Up to £9.9 per hour
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Contact:
Georgia
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Contact email:
peterboroughgov.branch@brookstreet.co.uk
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Job ref:
PETUKVIHP7500_1649771679
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Published:
about 2 years ago
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Expiry date:
12/05/2022
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Startdate:
26/04/22 14:50:23
Job Description
Brook Street are recruiting on behalf of a Public Sector client based in Peterborough; for customer service focused individuals.
Please note, for this role you will be required to work Monday - Friday 17:30 - 20:00. Pay rate is £9.90 an hour.
As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended.
Key responsibilities:
- To capture and digitise information as part of a process
- Act as a first point of contact for customer queries
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Take responsibility to ensure continuous improvement in customer service
- Provide clear and concise responses on service queries
- Manage difficult customers displaying professionalism at all times
- Utilise time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received
Essential skills:
- Experience of working in a customer facing role including resolving customer queries and issues
- Excellent communication skills, both verbal and written
- Good Microsoft IT skills, including Word, Excel, Outlook
- Proven organisational and planning skills
- Excellent team player, who displays commitment and flexibility.
- Articulate & able to develop good working relationships with colleagues & clients
This role will be offering a pay rate of £9.90. Holiday Entitlement and pension scheme available.
Please apply for this role online. If you have any specific questions, please contact Brook Street Peterborough Public Sector Branch