Job Description

Job Purpose:

To provide efficient and reliable administrative support and co-ordination of IT services to departments and companies within Group, giving high levels of customer service to both internal and external customers.

Key Responsibilities

• Deliver dedicated administrative support to IT service and technology projects across the Group venues, prioritizing workload across the different companies.
• Manage internal IT helpdesk - ensuring that queries are resolved in timely manner
• Raising/receipting Purchase Orders for IT equipment/software's/licences on the SageX3 system
• Assist with new starters and leavers process implementation
• Co-ordinate IT supplier site visits and attend site visits if required.
• Co-ordinate visits by IT support teams and organize schedule of on-site support with IT helpdesk
• Liaise
• Leasing with suppliers, ensuring correct equipment is ordered and delivered on time
• Leasing with finance department
• Ordering IT equipment and organizing collections and delivery
• Assist with the setup of new IT offices and IT equipment requests
• Provide support with any IT related issues within the offices/venues, including installing new monitors, setting up new equipment.

Experience & skills required:

• Excellent written and verbal communication skills
• Knowledge of Sage X3 preferred but not essential as training will be given to the right candidate
• Good planning and organisational skills, with attention to detail
• Customer focused
• Confident, professional, courteous manner
• Efficient and proactive in all tasks
• Must be proficient in Word, Outlook, Excel and Microsoft Teams
• Able to work on own initiative but also within a team
• Proven office administration experience
• A good knowledge of general IT equipment setup
• Willingness to travel to other offices and venues