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Reservations Coordinator

  • Location:

    Harrogate, North Yorkshire

  • Sector:

    Internal

  • Job type:

    Permanent

  • Salary:

    Up to £10244 per annum

  • Contact:

    Nicole

  • Contact email:

    [email protected]

  • Job ref:

    YOR/700515_1656635642

  • Published:

    about 1 month ago

  • Expiry date:

    31/07/2022

  • Startdate:

    11/07/22

Job Description

Reservations Coordinator

£9.85 Per Hour - 20 + (Part Time)

I am looking for a an enthusiastic Receptionist to develop my clients business further and become part of a small team, with the confidence to take control of the day and the night shifts.

My client offers a luxury self-catering experience that combines the service and quality of a boutique hotel with the freedom and privacy of apartment living.

Their stylish and well-appointed contemporary apart-hotels are a hidden gem for business travellers and leisure guests.


Key Duties and Responsibilities:

* Greet and welcome guests
* Register the guests and process payments
* Answer any queries the guests may have on in house facilities and any information required
* Take responsibility for the security of the keys on your shifts
* Update all guest information on the booking system
* Take and process reservations for the guests
* Work well with other departments
* Excellent knowledge and use of hotel booking system, Word, Outlook & Excel

Requirements:

* Excellent customer care skills.
* Be able to work on your own initiative
* Excellent communication skills
* Be able to cope well under pressure
* Previous hotel experience ideally within a Duty Manager / Team Leader role
* Excellent knowledge of booking systems ideally Rezlynx
* A can-do person with the ability to Solve issues within calm and ease

What they can offer you:

  • Free Car parking on site
  • Staff discount provided whilst on duty
  • Pension Scheme
  • 30 days holiday including 8 bank holidays per annum (pro-rata basis)
  • An additional day holiday for your birthday per annum

Working Shifts:

  • Days: 9am-5pm Monday to Saturday
  • Sunday shift 9.30-2.30pm


Or:

  • Evenings: Monday to Saturday 2.30pm to 9.30pm


Closed: Christmas Day, Boxing Day & New Years Day

Plus: Favourable working hours on Bank Holiday's

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