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Security Cleared Out Of Hours

  • Location:

    Peterborough, Cambridgeshire

  • Sector:

    Adult care services

  • Job type:

    Permanent

  • Salary:

    Up to £14 per hour

  • Contact:

    Clare

  • Contact email:

    [email protected]

  • Job ref:

    HN4095_1640770607

  • Published:

    22 days ago

  • Expiry date:

    28/01/2022

  • Startdate:

    29/12/21 09:29:20

Job Description

We have a brilliant opportunity for an SC Cleared Service Desk Analyst to join a large Global IT Professional Services Business, who are rapidly expanding their IT Service Desk function, to support new and existing customers/clients.


You will be provided with an exceptional training and induction programme on-site, followed by regular coaching, mentoring and guidance to help support your professional needs.

PLEASE NOTE: YOU MUST HOLD CURRENT SC CLEARANCE FOR THIS ROLE

  • Salary: £14.50-£16.50 Per Hour
  • Hours: 8pm-8am (20:00-08:00) 4 Nights On & 4 Nights Off On A Rotational Basis
  • Weekly Pay and any over-time worked is time and a half pay

Main Responsibilities:

  • You will be answering incoming contacts from customers/clients to accurately log incidents ensuring all relevant data is captured correctly whilst logging the incident
  • You will be providing a single point of contact to the customers/clients and to ensure that incidents are fully managed through to resolution effectively and efficiently
  • You will need to regularly update any incidents logged on the Incident Management System
  • You also need to proactively keep customers/clients informed on incident or request status of their ticket
  • Escalate any incidents where a first time fix rate is not possible to either 2nd line support or the relevant resolver group
  • You will be acting as a role model for technical competence, helpfulness, facilitation of learning and teamwork at all times
  • You will have good knowledge of IT platforms, equipment and applications to be successful in this role
  • Have proven customer service skills and demonstrating excellent professional behaviours


Benefits:


1. Excellent progression within the company/other departments
2. Parking On-Site
3. Any overtime paid at time and a half

If you would be interested in working for this company, please APPLY NOW and/or call Clare on 07483 458 787.

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