Job Description

NHS Digital - Band 5 Senior Service Support Analyst
Location: Leeds (Wellington place)
Salary: £13.12 per hour
Hours: Monday - Friday - 37.5 hours per week

This role is currently remote, however there will be a requirement to attend the Leeds office in the near future.

Brook Street are currently recruiting for a full time Senior Service Support Analyst to join our client, NHS Digital based in Leeds!

This is an ongoing temporary position with the possibility of a further extension or a permanent placement, at the discretion of the business requirements.

Main duties will include, but not limited to:

• Managing cyber security mailbox on behalf of the data security centre. This includes triaging all requests as per the triage matrix and responding or assigning with appropriate priority as per the severity matrix
• Creating of management information to report the number & type of requests being received and the response times to those requests.
• Liaise with other teams across the organisation to support the DSC requirements
• Various ad hoc administrative duties such as secretariat, collating reports

Essential Skills and Experience:

• Previous experience in a relevant administrative, secretariat or governance role.
• Knowledge and experience of commissioning, consolidating, or preparing documentation for senior managers and executive directors.
• Understand and work with complex information and translate it into coherent messages for others.
• An in-depth knowledge of computer packages: SharePoint, Word, Excel, Outlook and PowerPoint.
• Ability to take Board level minutes.
• Experience of effective internal and external stakeholder management, building and maintaining relationships through excellent communication and the effective management of customer expectations.
• Be able to coordinate tasks to ensure that the expected service levels of the team and organisation are met - often requiring / requesting senior managers and executives to meet strict deadlines.
• Ability to present complex and/or technical information clearly and concisely, adapting communication style to meet the needs of a variety of audiences.
• Be responsible for the resolution of enquiries from customers accurately and promptly.
• Awareness of task management, work flow or collaboration tools.
• Awareness of project and programme management frameworks and practices, such as; risk management, planning, and benefits tracking.
• Awareness of continuous improvement, and the importance of reducing waste and inefficiency.

If this sounds like the role for you, Apply now!