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Service Desk Officer

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Internal

  • Job type:

    Temporary

  • Salary:

    Up to £13.12 per hour

  • Contact:

    Jordan

  • Contact email:

    [email protected]

  • Job ref:

    HP5812_1648640766

  • Published:

    about 2 months ago

  • Duration:

    3 Months+

  • Expiry date:

    29/04/2022

  • Startdate:

    ASAP

Job Description

Service Desk Officer - NHS England

Brook street are looking for a service desk officer to work for NHS England on a full time basis. This is a temporary role for 3 months which is highly likely to be extended!

Location- Remote working (Office based in Leeds)
Pay - £13.12ph
Hours- Monday - Friday (9-5)

You will be joining a small team to help support queries and and supporting any system issues. This is currently working via a shared mailbox and triage forms but is shortly moving over to a system called Service Now which is a ticket management system. You will need to work at your own initiative and identify what issues you can resolve/support yourself and what will need escalating for manger approval or IT team for any technical issues.

Some duties will include:

  • Supporting the live service team
  • log any system issues on a triage form through excel
  • be able to communicate through M/S Team, calls and email
  • Access requests and manage accordingly
  • Gain approval for managers/know what needs approving
  • Send out notifications to the department when identifying and system issues
  • creating user accounts/files

Key Skills:

  • Good knowledge of excel
  • Need to be able to work well within a team
  • Able to prioritise tasks
  • Mailbox management
  • IT skills
  • excellent communication
  • Good customer service

If this sounds like the role for you, Apply now!

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