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Support Service Team Manager

Job Description

Support Service Team Manager
Full time

We are working with a wonderful organisation, who provide support and refuge to women and children who are experiencing domestic violence. They make a real difference and work to eradicate violence against women and girls, and to also support survivors.

The role involves managing and developing a team including Independent Personal Advisors and other frontline staff members within the organisation, to provide a high-quality frontline service to women, children and young people experiencing domestic violence.

This is a full time position work 35 hours a week, with on-call duties which is on a rota'd basis.

The duties of the role would include, but not limited to:

Oversee all day to day operations of the team.
Formal Case management carried out along with supervision of staff.
Identify and implement ongoing service improvement.
Contribute to the development and training for all staff, along with policies and procedures for the organisation.
Facilitate regular team meetings and staff development.
Be responsible for team rotas, absence requests and arrange for any cover needed when required.
Be responsible for IPA's delivering regular 1:1 and telephone support

The skills and experience required:
Leadership/supervisory and management experience (2 years).
Ability to write detailed reports.
Have a good understanding of domestic abuse and knowledge of regulatory standards
Experience of working with vulnerable people and children
Experience of managing a caseload
Strong crisis management skills

What you'll get in return:
33 days annual leave
Life insurance
Flexi working
Paid sick pay and emergency dependent leave
Employee assistance program - supporting your health and well-being at home and at work.

If you are looking for an extremely rewarding career with a wonderful company, please apply today!


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