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Support Worker

  • Location:

    Hemel Hempstead, Hertfordshire

  • Sector:

    Specialist social care

  • Job type:


  • Salary:


  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


Job Description

Job Purpose

* To provide support that enables the people we support to achieve the outcomes of their individual Person Centred Plans

* To carry out all aspects of the role within the guidance of the Walsingham Staff, Dignity & Penalisation Charters and the Code of Conduct for Health care Support Workers and Adult Social Care Workers.

* To carry out all aspects of the role within the guidance of the Organisation's vision, mission, ethos and values, enabling the people we support to maximise their independence, choice and control.


1. To actively support person centred planning with each individual, ensuring that support plans are tailored to meet individual needs and wishes, identifying opportunities that promote growth and development for the people we support.

2. To provide support in line with individuals support plans and service aims & objectives. This may include but is not limited to personal/intimate care; support with daily living; managing finances; maintaining relationships; supporting social/community involvement; supporting education & employment and undertaking activities and holidays.

3. To actively support each individual to manage their health needs, e.g. administration of medication, attendance at appointments, supporting dietary needs and through monitoring, recording and reporting changing needs as appropriate.

4. To facilitate and empower independence by encouraging and promoting participation in all aspects of daily life, to enable the people we support to develop skills and do as much as they possibly can for themselves.

5. To develop an understanding of each person's communication needs and styles, in order to facilitate effective communication, enabling the people we support to make their own informed choices, communicate their own wishes and be "listened to" whatever their means of communication.

6. To be willing to take an active role in the spiritual and cultural needs of the people we support according to the individual's beliefs, wishes and customs.

7. To ensure all support provided preserves and respects the dignity and privacy of the people we support.

8. To undertake key working responsibilities for a designated individual and/or actively participate in the key working process if required.

9. To take responsibility in ensuring that every individual we support is safeguarded from harm, abuse, and unnecessary risk.

10. To ensure appropriate care is taken in relation to the use of equipment (service and individual) and personal belongings of the people we support.

Policy, Legislation and Administration

11. To have an on-going understanding and to adhere and follow all relevant organisational policies, procedures and best practice guidelines in relation to Health and Social Care Standards, and local contractual arrangements.

12. To ensure all work by both yourself and others is safely carried out within organisational policy and the Health & Safety at Work Act (1974).

13. To ensure Risk Assessments are undertaken, recorded, delivered and regularly reviewed.

14. To ensure all records are updated and maintained accurately, in line with Confidentiality and Data Protection policies, legal and contractual requirements and service level arrangements.

15. To report any significant issues, notifiable events or concerns through appropriate channels as outlined in the relevant policy and procedure.

16. To accurately record all financial transactions in line with relevant organisational policies and procedures.

Relationships & Communication

17. To develop professional relationships with colleagues, families, other stake holders; partner organisations and regulatory bodies

18. To attend external meetings as required, representing the organisation in a professional manner.

19. To work as part of a team; communicating effectively, taking responsibility for leading shifts as required; following direction from the shift leader and ensuring all necessary tasks are completed.

20. To attend and participate in team meetings, supervisions, appraisals and training as required.

21. To respect and understand people's needs in relation to: gender (including gender identity), age, sexual orientation, race, religion or belief, and disability.


22. To travel to allocated locations and if required drive service/people we support's vehicles, completing relevant checks and records in relation to travel undertaken.

23. To undertake lone working, night sleep in duties and on-call arrangements as required in the service specification.

24. To take responsibility for your job description and an active role in determining and meeting your development needs.

25. To carry out any other duties that are within the scope, spirit and purpose of the job, its title and are requested by the post-holder's line manager.


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