Job Description

We are recruiting for a Executive officer for our government client.

Temporary full time mon to fri 9 to 5 £13.01 per hour working from home 3 days a week and 2 days from office

" Support and re-educate end users to ensure they understand the Service Now workflows.
" Carry out technical approvals on Service Now as required.
" Assist with and / or provide user guidance as appropriate in relation to the escalation of requests which are not progressing.
" Assist the Service Desk with obtaining information required to progress a request or incident resolution.
" Work alongside Assistive Technology Users and their managers, ensuring AT requirements are requested and obtained in line with individual assessments.
" Work continuously on the development of the Service Now tooling, ensuring fit for end users and required approval processes. Identify improvements in conjunction with the Service Management team.
" Request and maintain a stock of spares at each establishment to swap out broken devices.
" Install and relocate small devices e.g. printers, thin clients as required by site in line with agreed processes.
" Provide support to projects, facilitating surveys as required.
" Support new technology systems in place to maintain family contact within prisons
" During an incident, where support is required by the Supplier, carry out Kit & Power Checks where feasible and /or liaise with site to request these checks, responding to requests investigation outcomes.
" Assist key stakeholders with information relating to IT and Network performance, based on the user experience.
" Act as Single Point of Contact for gathering user feedback as required.
" Maintain an ongoing relationship with key stakeholders at sites.
" Assist with maximising efficiency of IT resources and expenditure by removing or reallocating devices and telephone numbers, keeping costs to a minimum.
" Provide support and guidance to end users to improve the user experience, promoting the use of the IT Self-Help website and knowledge articles on Service Now where appropriate.
" Assist with the development of new knowledge articles as part of Continuous Service Improvement.
" Work with site to establish the most effective and cost-efficient balance of resources.


PERSON SPEC

? Strong commitment to the highest levels of Customer Service and Support, be this face to face, by telephone or by email, and a preparedness to collaborate with the wide range of HMPPS (Her Majesty's Prison and Probation Service) and other staff who work in prisons.
? Excellent communication and interpersonal skills at all levels of contact and in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to stakeholders in their own language
? Capacity to manage one's own workload within working practices and patterns of physical deployment overseen by a small and highly integrated management team
? Flexibility will be essential to meet changing needs and priorities, including travelling to sites when required.

Desirable
? Driving Licence