Job Description

The Southampton office is an extremely busy and exciting office, it is the main point of contact for the teams across the country out on site delivering schemes of work digging holes and laying new Virgin Media cable. We work on planned and reactive works in this office, we liaise with the local councils and the client to ensure the works are delivered in a safe and timely manner.

MAIN KEY RESPONSIBILITIES

• Perform to set client KPIs/SLAs
• Undertake training for own development
• Manage personal and group emails
• Build and maintain relationships with internal and external stakeholders
• Provide excellent customer service to internal and external customers both verbally and in writing
• Generate reports on a daily basis on existing works and manage the reports with our field teams
• Jeopardy manage task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
• Interact with multiple client systems to update clients and raise issues
• Validate information received ensuring it is fit for purpose and meets stakeholder requirements
• Comply with all company policies
• Ask questions to build personal knowledge
• General office duties as required

PERSON SPECIFICATION

• Excellent administrative skills and computer literate
• Uses own initiative to proactively resolve issues
• Client and internal customer focused
• Team player with a 'can do' attitude
• Self-motivated and takes ownership
• Works well under pressure
• Good interpersonal skills
• Good communicator

JOB KNOWLEDGE / SKILLS REQUIRED

• Administration Experience
• Salesforce Experience (Desirable)

If you are interested in this role, please contact Vanessa at 0748 393 1811 or apply now