Job Description

Admin Officer / Call Handler Shift B

A great opportunity to join and work in the public sector as an Administration Officer Call Handler in Liverpool, City Centre.

The role will be paid at £11.23 per hour. The hours are Monday - Friday Shift B 8.45 - 17.09

Key Responsibilities may include:
" e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
" Providing complete and informed response on first contact to all customers in a polite and professional manner using -email and telephony systems.
" Reviewing customer information, including information provided as part of their application to assess any further action they may need to take.
" Advising customer appropriately to ensure first time resolution.
" Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
" Routing cases appropriately based on the information you receive
" Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
" Building effective working relationships with key internal and external stakeholders.
" Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

Benefits:
- The opportunity to join and work in the public sector
- 34 days holiday (pro rata)
- Rate of pay £11.23 per hour

To apply for the role, you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful.