Job Description

Temporary Contract
Monday- Friday 9am-5pm
37hrs per week
Pay rate starts at £9.65 Increasing to £9.69 after 12 working weeks
Job Role - Case Admin

General Duties:

The job holder will be required to carry out the following responsibilities, activities, and duties:
? Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
? Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
? Prepare, maintain, and collate case and other records, files and management information, in accordance with the standards required.
? Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
? Provide cover for an effective and efficient reception and telephone enquiry service
? Act as single point of contact within unit for specialist area of work as required
? Deal fairly, effectively, and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
? Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
? Carry out enforcement administration as required.
? Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
? Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
? Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.


Typical qualifications and experience: five GCSEs at Grade C or above or equivalent (including English Language or equivalent), NVQ Business Administration Level 2, or suitable clerical experience. Administrative experience with a good knowledge of and experience in using Microsoft Office. Excellent communication skills, both oral and written
If successful in your application, an in-depth background and clearance check will be required, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education and any gaps) (3 years), Address checks (5 years) and may involve us obtaining character references and/or other evidence to cover periods of unemployment.
To apply please complete our online Registration by clicking the following link https://registrations.brookstreet .co.uk/public-sector-registration.aspx and applying online.


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