Leeds City Centre
Mon-Fri 9-Pm £10.83 rising to £12.38 after 12 weeks
Contact Centre Advisor/Service Desk Analyst
Do you have a background within the public sector? Do you want to work for the UK's largest public sector employer within an administration setting? If you have answered yes to the above, then please read on as we want to hear from you.
The support team based in Leeds City Centre is looking to expand and develop its team due to natural attrition however they have also been awarded a number of specific projects that need staff to manage this.
City Centre (location 5 minutes from any station)
Modern offices with accessible amenities
Professional and forward-thinking culture
Very Competitive rates of pay
The role of the Contact Centre Advisor /Service Desk Analyst will report to the Service Manager. They will act as first point of contact providing timely, effective and efficient support to stakeholders including NHS Digital Internal customers and the wider NHS. This will include including receiving, recording, resolving queries where possible, routing and monitoring support/service requests including additional administrative duties across the wider team as required.
Knowledge of the NHS
Knowledge of Call Centre Systems
Knowledge of Excel spreadsheets
Sound working knowledge of Microsoft Office
Working within a continuous Improvement Culture
Extensive Contact Centre/Customer Service experience
Excellent communication skills both written and verbal
Ability to work in a challenging environment
Ability to Interact positively with stakeholders both Internal and External
Excellent keyboard skills
Good organisational skills
Ability to input data accurately and identify errors or inconsistencies in numerical, personal data or financial data.
If this sounds like the perfect opportunity, please get in touch with Siobhan at Brook Street on 01274307569