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Contact Center Advisor- Email response

  • Location:

    Seacroft, West Yorkshire

  • Sector:

    Adult care services

  • Job type:


  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


Job Description

NHS Digital

Leeds City Centre
Mon-Fri 9-Pm £10.83 rising to £12.38 after 12 weeks

Contact Centre Advisor/Service Desk Analyst

Do you have a background within the public sector? Do you want to work for the UK's largest public sector employer within an administration setting? If you have answered yes to the above, then please read on as we want to hear from you.
The support team based in Leeds City Centre is looking to expand and develop its team due to natural attrition however they have also been awarded a number of specific projects that need staff to manage this.

City Centre (location 5 minutes from any station)
Modern offices with accessible amenities
Professional and forward-thinking culture
Very Competitive rates of pay

The role of the Contact Centre Advisor /Service Desk Analyst will report to the Service Manager. They will act as first point of contact providing timely, effective and efficient support to stakeholders including NHS Digital Internal customers and the wider NHS. This will include including receiving, recording, resolving queries where possible, routing and monitoring support/service requests including additional administrative duties across the wider team as required.

Knowledge of the NHS

Knowledge of Call Centre Systems

Knowledge of Excel spreadsheets

Sound working knowledge of Microsoft Office

Working within a continuous Improvement Culture

Extensive Contact Centre/Customer Service experience

Excellent communication skills both written and verbal

Ability to work in a challenging environment

Ability to Interact positively with stakeholders both Internal and External

Excellent keyboard skills

Good organisational skills

Ability to input data accurately and identify errors or inconsistencies in numerical, personal data or financial data.

If this sounds like the perfect opportunity, please get in touch with Siobhan at Brook Street on 01274307569


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