Outbound Customer Service Advisor- Contact Centre
Pride Park - Derby
Permanent, Full time
Salary - £18,012
As a Customer Sales Advisor in our Pride Park Contact Centre, you`ll connect our customers with a world of entertainment. You`ll make outbound calls to potential customers with the target of selling the advantages of Sky and therefore setting up a new subscription for one of Sky`s industry leading products. Your responsibilities include:
- Working to meet daily and weekly targets
- Sharing a passion and knowledge of the Sky products to potential customers
- Tailoring solutions to match Sky products to the needs of the customer
- Using your listening and influencing skills
- Doing the right thing for the customer
- Selling well and ethically ensuring you compile with all contact regulations
Who we`re looking for..
Experienced sales advisors which have great customer service skills, ambition and a real passion to sell. Most importantly, you`ll show a real commitment to doing the very best for our customers.
You should definitely...
- Love talking to people and have a knack for understanding their needs
- Show a real hunger when it comes to spotting a potential customer and closing a deal with them
- Be tenacious, adaptable and resilient
- Stay motivated in a targeted environment where the rewards for achieving are sky high
- Know the importance of working well with your team and making an impact on the business
- Show a genuine interest in entertainment.
- Be able to demonstrate CLEAR TARGET SALES experience
- Come from a Target driven background
We`ll be there every step of the way
We want you to do well. Your first few weeks will be spent learning the ropes during our comprehensive induction training. From here you`ll graduate to our Academy applying what you`ve learnt with the support of a `buddy` when speaking to customers. In addition to this, you`ll receive on-going training to help you develop your career in the direction you want.
And the perks?
To help you have better conversations with our customers and understand our products inside out you`ll receive free Sky Q and phone and broadband. On top of this you`ll get a great uncapped bonus scheme, on-going sales incentives throughout the year and private health care.
Getting here is easy too with great bus and rail links. We have all you need onsite with our hot food canteen, get ready area and plenty of chill out areas.
For more information please feel free to contact me at Sophie.Howley @ Manpower .co .uk or alternatively contact me on 01895 204 948