Supported Housing Service Manager
" Valid Driving Licence
" 3 years housing experience
" 3 years management experience
" 3 years' experience in welfare support in a housing context
" 3 years' experience working with tenants with complex needs
As a Service Manager you will lead your Team within Scarborough to deliver high performance in the areas of Housing Management and Support.
Reporting to the Regional Manager you will support the operational execution of our strategies and business plan.
You will be able to manage varied tasks with conflicting priorities, you will have great leadership skills, understand complex Homeless housing, support, or care environments.
You will be able to build great partnerships within Scarborough and other Regional Teams and manage interdependencies with other key departments in the business.
You will support the Senior Management Team in establishing effective external relationships with stakeholders and developers and can translate our ambitious plans into reality.
Liaising directly with Local Authorities, building, and maintaining relationships.
You will be committed to providing the highest quality person centred service to both residents and the workforce with well-being at the heart of your approach.
" Monitor the day-to-day operations of your service including line management of the Senior Housing Officer and Senior Support Worker
" Lead regular team meetings and cascade business information to direct reports
" Ensuring that financial targets are met, and budgets adhered to
" Maintaining Tenant satisfaction as per set targets and maximising community Involvement
" Implement strategies to sustain tenancies and prevent ASB utilising the expertise of the dedicated ASB service
" Manage staff resources including recruitment deployment of rotas and recruitment
" Lead on complaint investigations and ensure compliance with timeframes
" Effectively manage information received from Clients, Partners and Staff through any channels of feedback, ensuring we are addressing service issues and constantly developing standards and products in line with clients' needs and where appropriate escalate to the Regional Manager
" Ensure the service operates in compliance with all legal requirements
" To ensure H.R procedures are followed within the Team
" Comply with statutory and legal requirements for Health and Safety, Fire and Licensing
" Understand and adhere to the standards and frameworks as defined by the Regulator of Social Housing and the Care Quality Commission where applicable
To discuss/apply for this role, please Email your CV
We can then arrange a convenient time to speak